Refund policy

Returns & Refund Policy

Last updated: 5 October 2026

At GetFind, we want you to be completely satisfied with your purchase. If you are not happy with your leather jacket, you can return it within our 14-day return window, subject to the conditions below.

1. 14-Day Returns

You may request a return within 14 days of receiving your order.

Please contact us within this period to request a return and receive the return instructions.

This policy does not affect your statutory rights under applicable UK consumer law.

2. Free Return Shipping

Return shipping is completely FREE for eligible returns within the United Kingdom.

You will not be charged a return shipping fee when returning an eligible item through our approved return process.

Please contact us before sending your item back so that we can provide the correct return instructions.

3. Return Conditions

To be eligible for a return, the jacket should be:

Unworn and in its original condition.
Free from stains, marks, odours, or signs of use.
Returned with its original tags and packaging where reasonably possible.
Not damaged through customer use or improper handling.

Please take reasonable care of the product while it is in your possession.

This does not affect your statutory rights where an item is faulty, damaged, or does not conform to the contract.

4. How to Return an Item

To start a return:

Contact us at getfind01@gmail.com.
Provide your order number and details of the item you wish to return.
We will provide the return instructions.
Package the jacket securely.
Use the return method provided by GetFind.

You will not be responsible for the return shipping cost for eligible returns.

Please keep any return tracking information until your return has been completed.

5. Refunds

Once your returned item has been received, we will inspect it.

Eligible refunds are generally processed within 5 business days after we receive and inspect the returned item.

Refunds are normally issued to the original payment method used to place the order.

After GetFind processes the refund, your bank or payment provider may require additional time for the funds to appear in your account.

6. Faulty, Damaged or Incorrect Items

If your leather jacket arrives faulty, damaged, or is different from the item you ordered, please contact us at getfind01@gmail.com as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photographs of the item, where appropriate

We will review the issue and provide the appropriate resolution in accordance with applicable UK consumer law.

Return shipping for eligible faulty, damaged, or incorrectly supplied items is FREE.

7. Items That May Not Qualify for a Return

A return may not be accepted where an item has been damaged, altered, excessively used, stained, or handled beyond what is reasonably necessary to inspect its nature, characteristics and functioning.

This does not affect your statutory rights under UK consumer law.