Privacy policy

Privacy Policy

Last updated: 5 October 2026

At GetFind, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. About GetFind

GetFind
510 Bristol Road
Birmingham
B29 6BD
United Kingdom

Email: getfind01@gmail.com
Phone: +44 1803 217960

For privacy-related questions or requests, please contact us using the details above.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Information You Provide

When you place an order, contact us, or submit information through our website, we may collect:

Full name
Billing address
Delivery address
Email address
Telephone number
Order details
Information you provide when contacting customer support
Information you provide when requesting a return or refund

Payment Information

Payments may be processed through third-party payment providers.

We do not need to store your complete payment card details on our own systems when payment is processed by a third-party payment provider.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Website activity
Date and time of visits
Referring website or source

This information may be used to maintain website security, improve website performance and understand how visitors use our website.

3. How We Use Your Information

We may use personal information to:

Process and fulfil orders.
Deliver purchased products.
Process payments through our payment providers.
Provide customer support.
Process returns and refunds.
Respond to enquiries.
Communicate with you about your order.
Maintain and improve our website.
Prevent fraud, abuse and unauthorised activity.
Maintain website and transaction security.
Comply with applicable legal and regulatory requirements.

We only use personal information for legitimate business purposes and where we have an appropriate legal basis to do so.

4. Legal Basis for Processing

Where applicable, we process personal information under one or more of the following legal bases:

Contract

We may process your information when it is necessary to fulfil an order or provide services you have requested.

Legal Obligation

We may process information when necessary to comply with applicable laws, regulations, accounting requirements or legal requests.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Consent

Where consent is required, we will ask for your consent before processing information for that purpose.

You may withdraw consent where processing is based on consent.

5. Order and Delivery Information

When you place an order, we use the information necessary to process and deliver your purchase.

This may include sharing relevant information with:

Payment service providers
Delivery and courier providers
Website or e-commerce service providers
Technology and service providers that help us operate our online store

We only share information that is reasonably necessary for the relevant service.

6. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website remember information, operate correctly and understand how visitors use the website.

We may use cookies for purposes such as:

Essential website functionality
Shopping cart and checkout functionality
Website security
Remembering preferences
Website performance and analytics
Understanding website usage

Where required by law, we will request your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

7. Marketing Communications

If you choose to receive marketing communications from us, we may use your contact information to send information about products, offers, promotions or other GetFind updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.

We will not treat an unsubscribe request as a request to delete information that we are legally required or otherwise permitted to retain.

8. Sharing Personal Information

We do not sell your personal information.

We may share relevant information with trusted service providers where necessary to operate our business, process orders, provide services, or comply with legal obligations.

These providers may include payment processors, delivery companies, website hosting providers, technology providers, analytics providers and customer service providers.

Where appropriate, we take reasonable steps to ensure that service providers handle personal information securely and only for legitimate purposes.

9. International Data Transfers

Some service providers we use may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

The purpose for which it was collected.
Our legal and accounting obligations.
The need to resolve disputes.
Fraud prevention and security requirements.
Our legitimate business requirements.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights including:

The right to request access to personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of personal information in certain circumstances.
The right to request restriction of processing in certain circumstances.
The right to object to certain processing.
The right to data portability where applicable.
The right to withdraw consent where processing is based on consent.

To exercise a privacy right, contact us using the details below.

We may need to verify your identity before completing certain requests.

13. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

When we make changes, we will update the Last updated date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us: